Upgrading the Device's Software

You can use the Web interface's Software Upgrade Wizard to easily upgrade the device's software version (.cmp file). You can also use the wizard to upload an ini file and Auxiliary files (e.g., CPT file). However, you can only use the wizard if you at least upload a .cmp file. Once loaded, you can select other file types to upload.

● You can obtain the latest software version files from AudioCodes website (registered users only) at https://www.audiocodes.com/library/firmware.
● When you start the wizard, the rest of the Web interface is unavailable. After the files are successfully installed with a device restart, access to the full Web interface is restored.
● If you upgraded your firmware (.cmp file) and the "SW version mismatch" message appears in the syslog or Web interface, your License Key doesn't support the new .cmp file version. If this occurs, contact AudioCodes support team for assistance.
● Instead of manually upgrading the device, you can use the device's Automatic Update feature for automatic provisioning (see Automatic Provisioning).
● You can also upgrade the device's firmware by uploading a .cmp file from an external USB hard drive connected to the device's USB port. For more information, see USB Storage Capabilities.

The following procedure describes how to upload files using the Web interface's Software Upgrade Wizard.

Alternatively, you can upload files using the CLI:

■ cmp file: 
copy firmware from <URL>
■ ini or Auxiliary file: 
copy <ini file or auxiliary file> from <URL>
■ CLI Script file: 
copy cli-script from <URL>

If you upload the firmware file through CLI, when you initiate the copy command a message is displayed in the console showing the upload progress. If other management users are connected to the device through CLI, the message also appears in their CLI sessions, preventing them from performing further actions on the device and disrupting the upload process. For more information, refer to the CLI Reference Guide.

➢ To upgrade device using Software Upgrade wizard:
1. Before you upgrade the device:
● Make sure that the device's License Key is compatible with the software version that you want (see License Key).
● (Recommended) Enable the Graceful Lock feature (see Locking and Unlocking the Device) because the device restarts at the end of the software upgrade process, causing currently active calls to terminate. Therefore, to minimize traffic disruption, the Graceful Lock feature prevents the establishment of new calls.
● (Recommended) Back up the device's configuration to your computer. If an upgrade failure occurs (for whatever reason), you can restore your configuration by uploading this backup file to the device. For more information, see Configuration File.
2. Start the Software Upgrade wizard:
● Toolbar: From the Actions drop-down menu, choose Software Upgrade.
● Navigation tree: Setup menu > Administration tab > Maintenance folder > Software Upgrade.

The following appears:

3. Click Start Software Upgrade; the wizard starts, prompting you to upload a .cmp file:

● Once you click Start Software Upgrade, you can quit the Software Upgrade wizard without having to restart the device, by clicking Cancel. However, if you continue with the wizard and start uploading the .cmp file, the upgrade process must be completed with a device restart.
● During the upgrade process, device configuration can't be done.
4. Click Choose File, and then navigate to and select the .cmp file.
5. Click Load File; the device begins uploading the .cmp file and a progress bar displays the status. When the file is loaded, a message is displayed to inform you that the file was successfully loaded, as shown in the following example:

6. To upload additional files, use the Next and Back buttons to navigate through the wizard to the desired file-load wizard page; otherwise, skip to the next step to upload the .cmp file only.

The wizard page for uploading an ini file lets you do one of the following:

● Upload a new ini file:
i. Click Choose File, and then navigate to and select the new ini file.
ii. Click Load File; the device uploads the ini file.
● Restore configuration to factory defaults: Clear the 'Use existing configuration' check box.
● Retain existing configuration (default): Select the 'Use existing configuration' check box.

If you use the wizard to upload an ini file, parameters excluded from the ini file are assigned default values (according to the .cmp file), overwriting values that you previously configured for these excluded parameters.

7. Click Restart; the device saves the software upgrade file (and any other files that you may have chosen to upload) to flash memory, and then restarts, and the following is displayed:

Device restart may take several minutes (even up to 30 minutes), depending on .cmp file version.

When the software upgrade completes, the wizard displays the following pop-up message, indicating the installed software version number and any other files that you may have chosen to install, for example:

8. Click End Process; the Web Login screen appears, prompting you to log in to the device.
9. Log in to the device with your credentials; a pop-up message informs you that the device's software has been upgraded:

10. Click Close to close the message box.